|
Capabilities
SALES PERFORMANCE SOLUTIONS
Whether you need to retain customers, train your sales force on a new product, or improve the performance of your sales reps, we can consult with you to develop strategies and solutions that will work with your organization.
E-LEARNING SOLUTIONS
Depending on the need, we design anything from learning-based games and simulations to fully-developed e-learning courses and on-line assessments.
CLASSROOM TRAINING SOLUTIONS
Our designers have facilitation expertise which helps them to design truly interactive and effective training solutions that will result in measurable performance improvements.
BLENDED SOLUTIONS
And when the solution calls for a blended approach, our award-winning team uses the best learning options available.
OTHER SOLUTIONS AND SERVICES
Webinars, Podcasts, Electronic Performance Support Systems, Job Aids, Reference Materials, Train-the-Trainer, Distance Learning Environments, Performance Consulting, and Project Management.
How Gillespie Helped Clients To Increase Customer Retention Rate by 30% ?
In 2007, a Fortune 500 Telecommunications Company came to us, seeking for help to improve its customer retention to better meet corporate goals. To achieve this, a shift in thinking and employee behavior was needed. The common practice to retain a customer was to offer the most current promotion and compete on price. This was an unsustainable approach. Even if the customer was retained for a given period of time, the underlying cause for the intent to cancel service was not addressed, and a request to terminate service was often made a few months later... ...
» Read more about "Retaining Customers through Difficult Times"
| 
