Gillespie Associates is committed to delivering high quality products. To accomplish this, we use a systematic way of assessing problems from a human performance perspective, then solving those problems through training intervention. This systematic process is called "Instructional Systems Design" and is an industry standard that has been used for decades to design training for adult learners.

The ISD process has quality checks built into every phase to help ensure that the planned solution will actually improve performance. Each phase also requires client involvement, so that our final products meet your expectations. These phases apply for both traditional classroom training and e-learning products.

• Ensures that learners can apply their training on-the-job
• Prevents a quick-fix solution that addresses symptoms rather than performance problems
• Ensures that the training solution matches the audience's training needs
• Assesses the capabilities and limitations of using technology to deliver all or some of the learning content
• Incorporates continuous improvement
• Considers performance issues that cannot be "fixed" with training

E-learning is broadly defined as instructional content delivered through electronic technologies such as computers and video players. When creating e-learning products, the design and development process typically takes longer because additional steps are required. The team must:

• Assess technology options and constraints to identify the best delivery strategy for the training need
• Plan which software tools and programming code the team will use during production
• Design a user interface and navigation system that provides easy access to the training and performance support resources
• Create a mock-up of the product and get feedback from actual end users through usability testing throughout design and development
• Build a registration, tracking, and reporting system when required; or, plan how to link the program to a Learning Management System (LMS)
• Storyboard and flowmap the content of the program
• Produce the content and delivery system using a mix of multimedia authoring, programming, and audio and video production as required
• Test, test, and test again