When you hired a training development vendor, you thought you asked all the right questions: What delivery methods do they offer? What is their experience? Can they meet our needs on time and on budget? What do my colleagues say about them?

The vendor delivered content and experiences beyond your expectations, and the participants loved it. Employees and managers alike responded with glowing feedback.

A few months later, you approached the C-suite with a request for more funds for another round of this well-received training.

And the answer came back: a resounding “no.”