EXPECT PERFORMANCE
Recently, we wrapped up an ongoing project for a large client. We designed the training to support and reinforce a major process change for the organization that will lead to significant savings in the coming years. This project meant changing some integral patterns and processes for many roles across diverse divisions. We are extremely pleased our client is already well ahead of its financial savings goals in the first year!
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I’m often asked how to make training more effective, and I always share the five actions I think are critical to creating training that makes a difference. Read on to find out what five things I think are most important to effective training.
Read moreEvery developer, HR manager, or other individual responsible for training struggles with a lack of employee engagement in training. “It’s hard enough to get employees to complete required compliance training programs, so forget about getting them to complete anything optional,” is the sentiment we hear often from frustrated HR professionals. Why is it so hard to get employees to engage in training?
Read moreThe training manager described multiple interactions between the field reps and the customer. I immediately saw the connection between training engineers in customer relationship building and the business goal of increasing sales. Unfortunately, the training manager did not make that connection.
Read moreTraining systems are often designed to shovel every possible bit of knowledge into a new employee’s head with the expectation that they’ll be able to apply that knowledge on the job. Does a new employee need to know everything on Day or Week 1? No. They don’t even need a fraction of that. And the knowledge they do need has to support their performance in the moment.
Read moreIt’s that time of year again—budget season. A time of evaluating, strategizing, planning, and allocating. Organizations have to anticipate what kind of spend they will have, and hopefully a decent portion of that spend will go toward training and development initiatives.
Read moreWhen you hired a training development vendor, you thought you asked all the right questions: What delivery methods do they offer? What is their experience? Can they meet our needs on time and on budget? What do my colleagues say about them?
The vendor delivered content and experiences beyond your expectations, and the participants loved it. Employees and managers alike responded with glowing feedback.
A few months later, you approached the C-suite with a request for more funds for another round of this well-received training.
And the answer came back: a resounding “no.”
Read moreThe truth is most employees have the same workforce training preferences and needs. One may be a “digital native,” but prefer learning that involves collaborating with others, practicing real-world skills, and receiving substantive feedback.
We don’t have a millennial learner challenge; we have a modern learner challenge.
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